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FAQs

How quickly do you ship ?

We aim to ship orders within 2 working days of purchase (excluding weekends and UK bank holidays) and ship in order of receipt.

  • UK shipping is by Royal Mail 2nd class postage is approximately 3-4 days, we can arrange for a quicker method if preferred, please use our contact form and add the request to your order comments. You can also choose recorded (tracked delivery) at the time of purchase.
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  • European Union is by Royal Mail Standard Airmail and delivery speed will vary according to your local courier (approximately 1 week). Again you can upgrade to International Signed For Postage at the time of purchase if you require tracking. This will be delivered by your national postal service.
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  • All other countries lie within the Rest of the World and this is by Royal Mail Standard Airmail and will be dependant on local courier and customs clearance. (Usually 10 days, though customs clearance can make this longer.) Again, you can upgrade to International Signed For Postage at the time of purchase if you require tracking. This will be delivered by your national postal service.
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Can you ship any faster?

Yes, please contact us for prices and options available. In addition, please add this to the comments section of your order and we will contact you with the options available. Please be aware that there will be an additional cost for faster mail services.

Where do you ship to ?

We ship to anywhere in the World and our prices are in three zones.

1. UK where we are based
2. European Union
3. The Rest of the World. 

If your country is not in the UK or the EU, you will need to select Rest of the World at the checkout.

Standard shipping prices

Lower BoundUpper BoundUK Standard PostageEU Standard PostageROW Standard Postage
0g100g1.492.292.99
101g250g1.992.994.99
251g500g2.493.997.49
501g750g2.595.9910.99
751g1000g2.996.99 13.99
1001g1250g4.797.9915.99
1251g1500g 4.799.9918.99
1501g1750g4.7910.9922.99
1751g2000g4.7911.9924.99
   

Recorded / Tracked Services

Lower BoundUpper BoundUK Recorded PostageEU International Signed For PostageROW International Signed For Postage
0g100g2.997.798.49
101g250g3.498.4910.49
251g500g3.999.4912.99
501g750g4.0911.4916.49
751g1000g4.4912.4919.49
1001g 1250g6.2913.4921.49
1251g1500g6.2915.4924.49
1501g1750g6.2916.4928.49
1751g2000g 6.2917.4930.49
   
   

Again as with all our postage charges, these are based on current royal mail prices plus a small cost for packaging.

What methods of payment do you accept?

Paypal

When setting up our website we chose PayPal as our primary method of taking payment as this is how most of our customers like to shop with us at the moment.

Credit card

When you go through to our PayPal page you can also pay using a Credit or Debit card without having to register with PayPal. When you go through to PayPal payment gateway, you will see an option to 'Continue' without registering, click on this add your card and address details and that's it.

Anything Else

If however you have any problems, please contact us and wherever possible we will arrange payment by cheque, postal order or international money order, though these will take slightly longer to process. Please note that we will only deliver to the paypal registered address for yor first order.

How Big are the dice I am ordering?

Dice come in all shapes and sizes and in truth many will argue that there is no such thing as a standard dice. In our listing descriptions we give sizes in mm to give you an idea.

A standard dice, one you would get in a board game etc is 16mm flat to flat when measured and this is the general standard used. We have lots of dice though, both bigger and smaller and we give you as much info as possible. Whenever we have a dice smaller or larger than standard for sale, we photograph it with a standard black spot D6 next to it for comparison.

All the 36 x D6 Dice sets are 12mm size. The 12 x D6 Dice sets are either 15/16mm size according to the specifications of the individual manufacturers.

How do I return items?

RETURNS BY POST

You can return goods to us via the Post Office to: 


TheDiceShopOnline Returns
Unit 1 Gisburn Business Park
Gisburn Road
Gisburn
Lancashire
BB7 4JP
United Kingdom


The parcel should contain:

  •      The item(s) you purchased that you wish to return in their original condition.
  •     Your original order number with your details, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. 

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting.

If you need advice on returning by post, please contact us through our contact us form.


How do I get a refund?

REFUNDS

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned and be in the condition that they were purchased.

If you return items bought as part of a discount offer (for example buy 2 for 20.00 or save 10%) you will be refunded the full price of the item less any discount given in the offer.

Our refunds policy is in addition to your statutory rights.


STATUTORY RIGHTS:

Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described. 

These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Christmas 2017 Last Posting Dates

All Christmas 2017 shipping has NOW CLOSED

Africa, Middle East - Friday 1st December

Cyprus, Malta, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia) - Wednesday 6 December

Caribbean, Central & South America - Thursday 7 December

Greece, Turkey, Australia, New Zealand - Friday 8 December

Czech Republic, Germany, Italy, Poland - Wednesday 13 December

Canada, Finland, Sweden, USA - Thursday 14 December

Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg - Friday 15 December

United Kingdom - Wednesday 20th December


How do I complete my address?

Addresses come in many different formats around the World, so there really is no "one size fits all" form. If you are unsure that your address will be correct, please clarify the format it should appear in within the comments section of your order.

How will my dice arrive?

We buy most of our dice loose, direct from the manufacturers, so no slip comes with the dice and also no cube.

There are several reasons that we do this:

1. This allow us to get the best price for the dice, which result in savings which can be passed on to you, our customers.

2. It allows more orders to be delivered directly through a letterbox first time, as packages are often much smaller.

3. It allows us to keep the postage costs low as the weight of the parcel is lower.

Research has also shown that customers like to keep their dice in a large variety of containers, from dice bags, chests, boxes, jars, even washing powder boxes, so the majority of cubes were simply discarded and ended up in landfill sites.

If a dice set does come with any special packaging, we will both show this in the photos and detail it in the item description so that you know exactly what ou will be getting.

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