FAQs

Have questions about your order? Find answers to commonly asked questions about shipping, returns, payment options, and account management at The Dice Shop Online.
Why cant I see my order in my account?

We have just moved our website to a new platform, orders before 13th May 2026 will not immediately be visible. we are working to migrate these orders by the end of the month.

Orders from the 13th May 2026 onwards can be accessed in your account using your email and the required email verification etc.

if you have any queries with this please contact us on this email address:

enquiry@thediceshoponline.com

We will respondas quickly as possible.

How quickly do you ship?

We aim to ship orders within 2 working days of purchase (excluding weekends and UK bank holidays) and ship in order of receipt. Our Royal Mail collections pick up daily and orders would need to be picked and processed by 2.30pm each day to be ready for that day's collection.

UK shipping is by Royal Mail 48 hour postage is approximately 2-3 working days, we can arrange for a quicker method if preferred, please use our contact form to request this and we will get in touch. You can also choose Tracked 48 Hour Delivery at the time of purchase.

European Union is by Royal Mail Standard Airmail and delivery speed will vary according to your national carrier (this will take a minimum of 7 working days). Again you can upgrade to International Signed For Postage at the time of purchase if you require tracking. This will be delivered by your national postal service once the parcel has been cleared by your customs service.
Can you ship any faster?

Yes of course we can! Please contact us for prices and options available using the contact form on the site.
Do you recommend using tracking?

It's really hard to say which countries are likely to have issues with slow deliveries, as this can vary due to so many factors, including weather and time of the year.

Some of you will already know if there are issues with mail arriving internationally to your countries and we would recommend that in these situations, you always make use of tracking.

We have, however, been made aware by our customers of ongoing issues in the following countries and would suggest that the tracked option is best for all orders to the following destinations:

Argentina, Brazil, Canada, Mexico and South Africa.

We hope that this helps, but if in doubt a tracking number will always help your postal service to locate your order.
How do I complete my address?

Addresses come in many different formats around the World, so there really is no "one size fits all" form. If you are unsure that your address will be correct, please clarify the format it should appear in within the comments section of your order.
How will my dice arrive?

We buy most of our dice loose, direct from the manufacturers, so no slip comes with the dice and also no cube.

There are several reasons that we do this:

  1. This allow us to get the best price for the dice, which result in savings which can be passed on to you, our customers.
  2. It allows more orders to be delivered directly through a letterbox first time, as packages are often much smaller.
  3. It allows us to keep the postage costs low as the weight of the parcel is lower.

Research has also shown that customers like to keep their dice in a large variety of containers, from dice bags, chests, boxes, jars, even washing powder boxes, so the majority of cubes were simply discarded and ended up in landfill sites.

If a dice set does come with any special packaging, we will both show this in the photos and detail it in the item description so that you know exactly what you will be getting.
European Shipping

When the UK decided to leave the EU, we had to make some changes. It has taken time, a lot of red tape and some development, however from the 7th September 2021 we have some great news!

We will now be shipping DDP (Deliver Duties Paid) for our goods into the EU up to a value of £125 approximately 140 EUR. This is the current limit set by the EU and Royal Mail and not a value we have any control over.

This means what you pay on our site will be everything you need to pay for your dice. We will collect the VAT and Duty at the point of payment, supported by our partners Deloitte and using Royal Mails fully automated data transfer system, we will supply all the information needed for your parcel to clear customs.

This will mean a much better experience for our customers - fewer delays and no unexpected taxes charges!

Note:

For packages over 150 EUR, additional charges may apply and these will be collected by the courier in the delivery country and is outside our ability to control.
Where do you ship to?

We ship to anywhere in the World and our prices are in three zones.

  1. UK where we are based
  2. European Union
  3. The Rest of the World.

If your country is not in the UK or the EU, you will need to select Rest of the World at the checkout.
Standard shipping prices

Please visit our delivery page for a full list of rates.

You will NOT receive a tracking number with standard mail types.
Recorded / Tracked Services

Please visit our delivery page for a full list of rates.

You will only receive a tracking number with these services.
What methods of payment do you accept?

PayPal

When setting up our website we chose PayPal as our primary method of taking payment as this was how most of our customers liked to shop with us. Since then we have continued to enhance the customer experience and have added ApplePay to the checkout.

Credit Cards

When you go through to our PayPal page you can also pay using a Credit or Debit card without having to register for an account with PayPal. When you go through the PayPal payment gateway, you will see an option to 'Continue' without registering, click on this, add your card and address details and that's it.

Anything Else

If however you have any problems, please contact us. Please note that we will only deliver to the paypal registered address for your first order.
How big are the dice I am ordering?

Dice come in all shapes and sizes and in truth many will argue that there is no such thing as a standard dice. In our listing descriptions we give sizes in mm to give you an idea.

A standard dice, one you would get in a board game etc is 16mm flat to flat when measured and this is the general standard used. In a set, dice may be smaller or larger than this as they are sized so that when combined, no dice looks out of place within the set.

We have lots of dice though, both bigger and smaller and we give you as much info as possible. Whenever we have a dice smaller or larger than standard for sale, we photograph it with a standard black spot D6 next to it for comparison.

All the 36 x D6 Dice sets are 12mm size. The 12 x D6 Dice sets are either 15/16mm size according to the specifications of the individual manufacturers.
How do I return items?

RETURNS BY POST

Please contact us in the first instance if there is something that you wish to return, as we can advise regarding the best way to do this.

You can return goods to us via the Post Office to:

TheDiceShopOnline Returns
Unit 1 Gisburn Business Park
Gisburn Road
Gisburn
Lancashire
BB7 4JP

The parcel should contain:

  • The item(s) you purchased that you wish to return in their original condition.
  • Your original order number with your details, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will refund the delivery charge (standard mail only) if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting.

If you need advice on returning by post, please contact us through our contact us form.
How do I get a refund?

REFUNDS

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned and be in the condition that they were purchased.

If you return items bought as part of a discount offer (for example buy 2 for £20.00 or save 10%) you will be refunded the full price of the item less any discount given in the offer.

Our refunds policy is in addition to your statutory rights.

STATUTORY RIGHTS:

Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described.

These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Do you make custom dice?

Sorry, no we don't.

We are the World's largest retailer of dice and while we do commission a number of exclusive designs, we do not actually manufacture the dice ourselves. We do sell a very large range of blank dice though if you wish to customise some to your needs.

If you have any other questions, please contact us.